Matlock Bath Parish Council

Caring for the local community

Matlock Bath Parish Council

Neighbourly Networks

Matlock Bath Public Conveniences

Contact the Parish Council

Update on Waterloo Road

Climate Change/Climate Advisory Group

Parking Proposals

Coronavirus Updates

Illuminations Liaison Meetings

Local Information

Pro-loco Art Competition 2020 CANCELLED - Click Here for more information. .
Pro-loco Photography Competition 2020 NOW OPEN. Click Here for more information.

Complaints Procedure Policy

The Complaints Policy sets out procedures for dealing with complaints that anyone might have about Matlock Bath Parish Council's administration and procedures. It applies to the Clerk for the Parish Council. Councillors are covered by the Code of Conduct which was adopted on 15th May 2019. If a complaint about procedures or administration as practised by the Council's employee is notified to a Councillor or the Clerk, the Council should seek to satisfy the complaint fully. If that fails, the complainant should be asked to put the complaint in writing to the Clerk of the Council and be assured that it will be dealt with promptly after receipt. If the complainant prefers not to put the complaint to the Clerk of the Council he/she should be advised to put it to the Chairman or Vice Chairman of the Council.

Any complaint against the Clerk will be fully investigated by the Finance and General Purposes Committee in the first instance.

Download this file (Complaints Policy web.pdf)Complaints Procedure Policy

Next Parish Council Meeting

Due to the coronavirus outbreak all face-to-face meetings have been cancelled. The next full Council meeting will be held on Wednesday 23rd September 2020 at 7.00 pm (TBC). If you would like to join this meeting, please contact the Clerk for the passcode. If you wish to raise any issue, please forward to the Clerk details of the issue prior to the meeting.

All Welcome
Click here to see Agenda

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