Matlock Bath Parish Council

Caring for the local community

Matlock Bath Parish Council

Matlock Bath Public Conveniences

Contact the Parish Council

Update on Waterloo Road

Pro-loco Art Competition 2018 results out now. - Click Here to see the winners.
Pro-loco Photography Competition 2018 - Click Here to see the winners.

Complaints Procedure Policy

The Complaints Policy sets out procedures for dealing with complaints that anyone might have about Matlock Bath Parish Council's administration and procedures. It applies to the Clerk for the Parish Council. Councillors are covered by the Code of Conduct which was adopted on 27th June 2012. If a complaint about procedures or administration as practised by the Council's employee is notified to a Councillor or the Clerk, the Council should seek to satisfy the complaint fully. If that fails, the complainant should be asked to put the complaint in writing to the Clerk of the Council and be assured that it will be dealt with promptly after receipt. If the complainant prefers not to put the complaint to the Clerk of the Council he/she should be advised to put it to the Chairman or Vice Chairman of the Council.

Any complaint against the Clerk will be fully investigated by the Finance and General Purposes Committee in the first instance.

Download this file (Complaints Policy.pdf)Complaints Policy.pdf

Next Parish Council Meeting

Wednesday 23rd January 2019 at 7.00 pm

at The New Bath Hotel
All Welcome
Click here to see Agenda

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