Matlock Bath Parish Council

Caring for the local community

Matlock Bath Parish Council

Matlock Bath Public Conveniences

Contact the Parish Council

Update on Waterloo Road

Climate Advisory Group

Parking Proposals

Illuminations Liaison Meeting

Local Information

Pro-loco Art Competition 2019 now OPEN - Click Here to enter
Pro-loco Photography Competition 2019 Now OPEN - Click Here to enter

Complaints Procedure Policy

The Complaints Policy sets out procedures for dealing with complaints that anyone might have about Matlock Bath Parish Council's administration and procedures. It applies to the Clerk for the Parish Council. Councillors are covered by the Code of Conduct which was adopted on 15th May 2019. If a complaint about procedures or administration as practised by the Council's employee is notified to a Councillor or the Clerk, the Council should seek to satisfy the complaint fully. If that fails, the complainant should be asked to put the complaint in writing to the Clerk of the Council and be assured that it will be dealt with promptly after receipt. If the complainant prefers not to put the complaint to the Clerk of the Council he/she should be advised to put it to the Chairman or Vice Chairman of the Council.

Any complaint against the Clerk will be fully investigated by the Finance and General Purposes Committee in the first instance.

Download this file (Complaints Policy web.pdf)Complaints Procedure Policy

Next Parish Council Meeting

Wednesday 11th September 2019 - 7.00 pm

at The New Bath Hotel
All Welcome
Click here to see Agenda

Joomla Templates: from
Template Upgrade by Joomla Visually